Privacy Policy

1. Introduction

At SuperAgent, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Business information (company name, industry)
• Agent configurations and settings
• Conversation data between your agents and customers
• Payment information (processed securely by our payment provider)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

7. Third-Party Services

Our service integrates with third-party platforms like WhatsApp. When you connect these services, their privacy policies also apply. We encourage you to review their policies.

8. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@superagent.ai.